Pharmacy Help

Walgreens is required by federal regulations to protect the privacy of your information. Your personal identifying information is used only to confirm your identity and to make sure that the person requesting access is really you. This process is similar to the authentication process used by banks, credit card companies and other organizations that require sensitive personal information to make sure that unauthorized individuals do not access your personal information.

Registration

Once your online pharmacy account is active, you will be able to manage prescriptions, refill prescriptions, transfer prescriptions, change store location and have prescriptions delivered to you as well as view and/or print your prescription history from the last 18 months.

1. Select the Register link under the Walgreens logo at the top of any page. You will be taken to the Create your Walgreens.com account page.
2. Fill in the required information on the next page and click Continue.
3. Under Manage your prescriptions click Join now.
4. Fill in the required information on the next page and click Submit.
5. Your account is now created, but you will need to verify your identity.
6. Follow the prompts to verify your identity online, by phone, or with prescription number.
7. For online verification, you will be asked a few simple questions about yourself which are generated using personal identifying information, such as your date of birth, in a process similar to those used by banks and credit institutions.
8. Phone verification uses your phone number plus the 8 digit authentication code provided on the screen.
9. For prescription verification, simply provide a prescription you filled at Walgreens in the last 12 months, if available.
10. Once verified, your pharmacy records may not be visible in your account immediately. If you are not able to see your records after 24 hours, please contact Customer Service at 1-877-250-5823.

An activation code is a unique 8-digit computer-generated number for use in pharmacy account phone verification. It adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will be automatically connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

During pharmacy registration, you will be directed to the Complete Your Verification page. You will see the Verify by Phone area which features a computer-generated activation code. Next, call 1-800-573-3586 and you will be prompted to enter your activation code on your phone keypad. This will establish your account and ensure that you, alone, have access to your personal information. If our automated phone system is unable to verify your account, you will be transferred to a Customer Service agent for verification assistance. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

The phone number that you call from to establish your pharmacy account must match the primary phone saved on your account, which in most cases is your home phone. This adds another layer of security to ensure that your prescription information is released to you, alone. If your activation code doesn't work, you will automatically be connected to a Customer Service agent. If you are not automatically connected, please call Customer Service toll-free, at 1-877-250-5823.

One possible reason is that you have recently reset your password. If you reset your password and answer your security questions on file correctly, your authentication information and saved credit cards will remain activated. If you are unable to answer your security questions correctly, resetting your password will remove authentication information as well as the saved credit cards on your account. Previously saved credit cards will need to be re-entered.

Your personal identifying information, such as your date of birth, is only used to confirm your identity and to make sure that the person requesting access is really you. This process helps to ensure that unauthorized individuals do not have access to your pharmacy records online.

The information for the online verification process is obtained from the same institutions that banks, credit card companies and other organizations use for identity confirmation. The verification questions ensure that your information is released to you, alone. The information is used for verification purposes only and will not be saved or stored for reference on your account.

If you see this message, it means that a Walgreens.com representative is working on matching the information you submitted online with your pharmacy account. You will receive an email once this process is complete. If you do not receive an email within 3 hours of your request, call Customer Service toll-free, at 1-877-250-5823.

Yes, you can still order a prescription refill using Express Refills if you need to complete your verification later. Just make sure you have the prescription number you wish to refill before using Express Refills.

Our system will provide a link to phone verification first, where you can try to verify again. If you have reached the maximum number of attempts, you will be prompted to verify by another verification option.

These are terms used to describe the process of determining that the person requesting access is really you. It is our intent to conduct our business operations in a matter that protects our customers' confidential information and permits them to feel secure that we will do so.

No. The information that you provide will be used for authentication purposes only. It will be used to verify your identity and will not be given nor sold to any other company.

Follow the link Update Health History to go to the Confidential Health History page. NOTE: If you have already completed your full online pharmacy registration, you will be prompted to sign in. If you do not have an online pharmacy registration, you will be prompted to Create a Pharmacy Registration. You can add or update medications, health conditions, allergies, request easy-open caps on your prescription bottles and prescription label language.

After your prescription(s) or refill(s) are in your Shopping Cart, click on the Edit details link. You will be taken to the Choose how to get your retail Rx page. Under this title, you will see your Preferred Store for Pickup information. Under your selected store's pharmacy hours, you will see a blue Change Store link. Select this link to go to the Store Locator page. Here you can Find a Walgreens near you by City and State or Zip Code, address or intersection. SelectMake this my new pickup location or I'll pick up here this time only. Choose a pickup date and pickup time and click on the blue Submit request button

Yes. Just call Customer Service toll-free, at 1-877-250-5823 and ask to have your pharmacy accounts merged.

Prescription History and Records

1. Under the menu tab on the top left corner of the Account Home page select Prescriptions, then click on Records
2. Choose the date range of the prescription history you'd like to print and click on the blue Print button. The next screen will take you to the printable version of your prescription transactions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in before viewing your prescription history. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

1. Under the menu tab on the top left corner of the Account Home page select Prescriptions, then click on Refills. You will be directed to a page where you can view all of your active and inactive prescriptions from the last 18 months.
2. Click the remove link to remove your prescription from the view. You can sort by Prescription, Last Purchased, Refills remaining, Pharmacy type or Prescriber by clicking the Sort & Filter link. For your convenience, there is a View Records link at the bottom of the page.

If you are managing a Family Prescriptions account, you will see a drop down menu that will allow you to select individual family member prescriptions.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

1. Under the menu tab on the top left corner of the Account Home page select Prescriptions.
2. Use the drop down menu to select the family member's prescription history you want to view.
3. You can sort prescriptions by Prescription, Last Purchased, Refills remaining, Pharmacy type or Prescriber by clicking on the Sort & filter link.

For your convenience, there is a View Records link at the bottom of the page.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

1. Under the menu tab on the top left corner of the Account Home page select Prescriptions then click on Records.
2. If you have a Family Prescriptions account there will be a Family Member dropdown menu where you can choose to print prescription records for yourself or a family member.
3. Choose the date range of the prescription history you would like to print and click the blue Printbutton. The next screen will take you to the printable version of your prescription transactions.

For your convenience, there is a View Records link at the bottom of the page.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

Print the Request to Access, Inspect or Obtain Protected Health Information form. Complete and sign the form, then mail or fax it to the Privacy Office. The mailing information is at the top of the request form. Please allow up to 15 business days for receipt of a response. If you do not have access to a computer with a printer, you can call the Custodian of Records at 1-217-554-8949 to request a form to be mailed to you.

No, prescriptions cannot be deleted from your history, but you can hide a prescription from view so it will not appear in your list. Prescriptions are viewable for 18 months from the last fill date. These records must be kept up to 18 months so that we have a history and medical record of your prescriptions. After 18 months from the last fill date, the prescription will be transferred to microfilm and deleted from your viewable prescription history.

Parent/Guardian Information

There are different options for minors depending on their age and needs. Follow Family Prescriptions Chart to get started.

Parents or guardians may no longer access their child's records once the child turns 18. The new adult can allow permission for a Family administrator to manage their account by accepting a new invitation from the administrator. New adults whose parent or legal guardian have previously linked their name to a Family Prescriptions account and managed their account may, upon turning 18, elect to have the same parent or guardian continue to manage the account. If an 18-year-old denies access to a parent or guardian, access to his/her records will be denied. Please note that if a minor remains a beneficiary of a parent's or legal guardian's health insurance policy, he or she should check with their insurer before making any change. To link a new adult, follow the directions to invite an adult in the Family Prescriptions Section.

Pharmacy Insurance and Payments

You can add or update your insurance information by logging into your walgreens.com account. From the Account Home page on the left side of the page under the menu dropdown select Prescriptions, then select Settings. Click on Insurance, then click the blue Add new plan button. Enter all of the information and click the blue Submit button. You can also contact your local Walgreens pharmacy.

Walgreens is a provider for most major prescription plans as well as hundreds of local, regional and specialty plans, including several Health Maintenance Organizations (HMOs) and Pharmacy Benefit Managers (PBMs). Our network of health plans is extensive, and we are constantly adding more plans. Please refer to your local Walgreens pharmacy to check if your prescription insurance plan is accepted.

Please provide us with all prescription plan information. If for some reason we are unable to verify your coverage or unable to bill your insurance, we will contact you by email or phone. If you have chosen to have your prescription shipped to you, your credit card will not be charged until your order is shipped. If your insurance company does not cover your prescription, or if Walgreens does not participate in your plan at this time, you always have the option of paying the full price of the prescription. The full price of any prescription not covered by insurance will be displayed at checkout. You will be provided with a detailed receipt, including prescription information that you can forward to your insurance company for reimbursement. For full price prescriptions or those paying with cash, Rx Savings Finder can help you lower your Rx price at Walgreens.

Sure. Under the menu tab on the top left side of the Account Home page select Prescriptions. Under Settings select Make a Payment. Choose to Pay by card or Pay by check. Locate the Account Balance box and select the blue Make a payment link to pay with your registered credit or debit card.

You will receive an error message at the top of the page telling you why the payment was rejected. Possible reasons include: your card is expired or the account limit was exceeded.

A payment confirmation message will be displayed on the screen. You can also View recent transactions on your Pharmacy Account Balance page.

1. Follow the link Your Account to go to your Account Home page.
2. Hover over the Profile tab and select Payment Methods from the drop down menu.
3. In the box labeled Payment Methods, click Edit.
4. Enter or edit your credit card information and billing address. Be sure the "Save to my pharmacy Express Pay account" box is checked if you would like to use your credit or debit card to pay your pharmacy account balance.
5. Click Save Changes.

To update your Express Pay for pharmacy go to Express Pay

Yes, your card information will be updated throughout the website so it can be applied to all of your Walgreens.com orders.

Prescription Transfers

We've made it easy:
1. Log in or create an account
2. Visit Your Prescriptions
3. Select the "Previous Pharmacy" folder.
Select the prescriptions you'd like to refill, and submit your request. That's it!

Yes! Walgreens offers the Rx Savings Finder convenient search tool to find lower medication prices at Walgreens. Walgreens Rx Savings Finder provides third-party prescription discount cards to pharmacy customers.

Walgreens offers several prescription delivery options. Visit Walgreens.com/prescriptiondelivery to choose the shipping option that best fits your delivery needs.

While we can't say if your exact prescriptions will be more expensive (or they may be cheaper!), Walgreens prides itself on providing our customers with competitive prices and other ways to help save money on prescriptions.

We would love to serve as your pharmacy but if you'd rather have your prescriptions handled by another pharmacy, simply ask that pharmacy to request them from us. We'll be more than happy to have them transferred to your pharmacy of choice.

If you don't see any prescriptions waiting for you, then you may not have any active prescriptions. If you don't see them listed, visit your local Walgreens and talk to a pharmacist right now. You can also transfer your Rx as a guest.

If you managed prescriptions for family members at your previous pharmacy, you'll need to visit your local Walgreens to transfer their prescriptions. Once they're transferred, you can manage family prescriptions easily online and on our app.

As a Walgreens customer, you will automatically be enrolled in refill reminders. For other services, like customizing prescription labels, cap preferences and more, visit Prescription Settings. If you'd like to set up text or email alerts, update your Communications Preferences.

Walgreens Delivery

To sign up for this service text JOINRX to 21525. After refilling an eligible prescription, you may select same day prescription delivery through the Walgreens website or app

Most prescriptions are eligible for Walgreens next-day delivery. However, some prescriptions may be ineligible for this next-day delivery service, such as controlled substances, temperature-controlled prescriptions or prescriptions paid for by certain insurance plans or healthcare programs. For more details, patients should talk to a Walgreens pharmacy team member.

If the prescription requires a signature or ID verification someone will need to be home. If no signature or ID is required the carrier will leave it on your doorstep. The package will not indicate that it contains prescriptions.

Orders must be received by 4pm, Monday through Friday. Delivery requests made during the weekend have an expected delivery day of Tuesday or Wednesday. Orders must be received 2 hours prior to Rx closure.

Rx Savings Finder

Walgreens Rx Savings Finder can help you find prescription discount cards that can help you find the lowest price on a medication at Walgreens. Lowest price means the price available when you purchase a medication without using insurance coverage. Simply search for your medication and show the card from your phone to your Walgreens team member or you can print, text or email yourself a free prescription discount card, and show it to your Walgreens team member.

Yes, there is no fee to use the Rx Savings Finder or to print, text or email the prescription discount card.

Having other prescription drug coverage does not disqualify you from using a prescription discount card found in the Rx Savings Finder.

However, prescription discount cards in the Rx Savings Finder cannot be used at the same time as or in conjunction with prescription drug insurance, manufacturer copay savings cards or multiple discount cards on any one transaction.

Please note that if you choose to purchase a medication using a prescription discount card found in the Rx Savings Finder, any insurance you have will not be billed and the amount you pay will not count towards any deductible or other out-of-pocket costs you may have under the insurance plan.

You can search the name of your medication using the Rx Savings Finder, which will present you with the prescription discount cards available for use at Walgreens.

Once you find the prescription discount card you would like to use, simply show the card from your phone to your Walgreens team member or you can print, email, or text it to yourself. Show the prescription discount card to your Walgreens team member the next time you fill your prescription. The prescription discount card pricing will be displayed when the information is entered.

Yes, but we recommend searching for a new prescription discount card before each time you fill your prescription so you can access the most up to date discount card price.

Patients enrolled in Medicaid should speak to the pharmacist for information about Medicaid program rules for cash transactions.

Each card has its own Terms & Conditions set by each discount card operator. Once you click "Get free coupon" and your discount card is generated, you can click on the vendor's terms and conditions for additional information.

Prescription Fulfillment Policy

Once you have registered online, Walgreens makes it simple and secure to order prescriptions, wherever you are, whatever the time. You can order a new prescription, refill an existing Walgreens prescription, or transfer a prescription from a different pharmacy. You may choose to have your order shipped FREE with standard shipping, or select the Walgreens location where you will pick it up. To check your order status: Follow the link Your Account to go to your Account Home page. Under the menu tab on the top left of the page clidkPrescriptions the click Order Status. Hover over the Orders & Activity, and selectOrder Status & History from the dropdown menu. If you have your order number you can enter it at the top of the page and and click the Find Order button for your order details. You can also see the status of your Recent Shipped Prescriptions, your Recent Online Orders or yourPhoto orders. Under the Order Number column, click on the bright blue order number to go to the Shipped Prescriptions Details or Online Store Order Details page.

Walgreens will contact your prescriber: - When filling a new prescription order - If your records show you are out of refills - If any additional information is needed. If your doctor requests that a pharmacist phone him/her for your new prescription, and has not provided you with a written prescription, please fill out this Prescription Form. Please do not use this form if your doctor has provided you with a written prescription. Your doctor may not authorize a prescription over the phone if he has already written one out. Instead, please bring the written prescription order to your local Walgreens to be filled if you'd like to pick it up. Our pharmacists will use the information you provide to contact your doctor for authorization to fill your prescription. You may have your prescription shipped to you, or you may pick it up at your local Walgreens. You also can have this prescription shipped to you by mailing us the written prescription from your doctor along with this printable Walgreens.com Prescription Order Form. We will contact your physician if any additional information is needed.

When you fill out the Transfer Prescription Form, we use the information you provide to contact your current non-Walgreens pharmacy about transferring your prescription to Walgreens.

Once you have sent your Contact Lens order, Walgreens will contact your prescriber: - When filling a new contact lens prescription order - If your records show your contact lens prescription has expired - If any additional information is needed.

Auto Refills

With a one-time set up, your prescription(s) will refill automatically as often as you select, eliminating the need to place a refill order for your medication. After order(s) are sent, you will be notified by email twice: when the prescription is processing and when the prescription is ready.

1. From the Account Home page under the menu tab on the top left of the page click Prescriptions, then select Auto Refills.
2. Next, you will see the How to Get Your Auto Refills page with a list of prescriptions Eligible for Auto Refill. Click the box to the right of the prescription(s) you want on auto refill. When you are done, click on the blueSave changes button at the top of the page. You will then be taken to the Delivery Options for Auto Refill page. Here, you can choose your delivery options.
3. Choose your delivery option:Ship to Me or Pick Up in Store. Store locations can be changed at any time with the bright blue Find a Store link displayed next to the Pick up in Store option. This link will take you to the Store Locator page where you can change your selected store. Moreover, standard shipping for prescriptions is always FREE. Click the red Continue button when your order is complete.
4. Next, you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Set Up Complete: You Have Successfully Set Up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.

Your prescription will refill based upon your healthcare provider's instructions. If you do not take your medication(s) as prescribed, or if your provider has changed your instructions without notifying Walgreens, your Next Fill Date may differ from the date you anticipated. Walgreens is not responsible for insurance issues that may affect your prescriptions. Walgreens reserves the right to remove a prescription from the Auto Refill service due to repeated instances of refills not having been picked up, your insurance provider prohibiting participation in this service, the prescription having been changed or discontinued by the prescriber or other reasons.

1. From the Account Home page under the menu tab on the top left of the page click Prescriptions, then select Auto Refills.
2. The Current Auto Refills page will automatically show the administrator's page unless you were already in another family member's account. Go to the drop down menu where you can select a family member and view all of their prescriptions Eligible for Auto Refill.
3. Next, you will see the How to Get Your Auto Refills page with a list of prescriptions Eligible for Auto Refill. Click the box to the right of the prescription(s) you want on auto refill. When you are done, click on the blueSave changes button at the top of the page. You will then be taken to the Delivery Options for Auto Refill page. Here, you can choose your delivery options.
4. Next you will see your updated Prescription Auto Refills page with a message at the top of the page in a bright green box: Setup Complete: You have successfully set up Auto Refills. You can print out this page for your records or select the red Set Up More Auto Refills button at the bottom of the right navigation column to add more prescriptions to your order.

NOTE: If you have already completed your full online Pharmacy registration, you will be prompted to sign in. If you do not have an online Pharmacy registration, you will be prompted to Create a Pharmacy Registration.

Auto Refills are typically processed 2 or 3 days before they are due. Check with your local store pharmacist for insurance restrictions.

1. From the Account Home page under the menu tab on the top left of the page click Prescriptions, click Settings. Then select Emails and Notifications.
2. Click the blue Edit button.
3. Uncheck the box under phone call.

You can also contact your local store pharmacy and ask to be removed from the system. To find your local store, go to our Store Locator.

ExpressPay

ExpressPay is the fastest way to get your prescriptions! With ExpressPay, there are no receipts to sign. Just enter your information online. We store your credit card information in our secure pharmacy system. Your prescriptions will be ready and automatically billed to your credit card. You can just show up, pick up and go!

You must be a registered pharmacy customer. Follow the link Your Account to go to your Account Home page. Hover over the Settings tab and select ExpressPay Prescriptions from the drop down menu. Click the blue Edit button and add your ExpressPay information. Click the blue Save Changes button to save your ExpressPay information. NOTE: ExpressPay cannot be applied to prescriptions ordered prior to enrollment. You can also sign up for ExpressPay at your local Walgreens store.

During the sign-up process, you must enter the information for the credit card you want to use for your ExpressPay charges. You may use the same credit card you already have on file, but you must re-enter that information when you sign up for ExpressPay. This allows you to use different cards for each account if you prefer.

ExpressPay will not apply to prescriptions ordered before you sign up for the program. You must pay for pre-existing prescriptions at the store when you pick them up. However, ExpressPay will apply to any prescription you have filled after you have enrolled in the program.

ExpressPay can be used for all prescriptions but it will not apply to prescriptions in progress before enrollment in the program

Follow the link Your Account to go to your Account Home page. Hover over the Settings tab and go to Express Pay from the drop down menu. Click the blue Delete link. In the confirmation popup that appears, click the blue Yes button to delete your ExpressPay information. You'll see a confirmation that reads "You have successfully deleted your ExpressPay information."

Yes, you can. Just select your preferred store for pick up on the Choose Pickup or Shipping page and you may use any of our approved in store payment options. You are not required to use Express Pay even if you are enrolled i the program

Flexible Spending Accounts

FSA stands for Flexible Spending Account. This is an account administered by your employer that allows you, the employee, to set aside pre-tax dollars to pay for qualified medical and health related expenses, including contact lenses and some over-the-counter products. NOTE: Program rules and eligibility vary; only your account administrator can tell you which products are eligible.

All FSA eligible products are identified by the FSA icon on the product information page. Over-the-counter products used to treat symptoms of injury and illnesses are eligible for flexible spending reimbursement, according to the IRS. Some examples of FSA products: cold and allergy remedies, first aid kits and pain remedies. Please check with your specific plan for details on which items are covered. NOTE: Program rules and eligibility vary; only your account administrator can tell you which products are eligible.

Many are eligible, yes. When you purchase products most likely to be eligible for flexible spending reimbursement, they are marked with an F on your Walgreens receipt. Please check with your specific plan for details on which products are covered.

FSA-eligible products (including contact lenses) in your current order will be identified on the order confirmation page. You can print the page to use a receipt for claiming your FSA reimbursement.

Walgreens Specialty Pharmacy

Walgreens specialty pharmacy is your complete source for effective specialty pharmacy solutions, from personalized patient support services to medication management programs for health plans. Our expertise also extends to injectable medications and other therapies for complex health conditions.

Medicare Info

Yes, Walgreens accepts both Medicare and Medicaid. See your local store for details regarding coverage.

If you've been paying cash for your prescriptions, Medicare Part D can help save you money. Each provider's plan must be approved by Medicare, which means you have the security of reliable prescription insurance, no matter which plan you choose. Follow Medicare Part D for more information.

Walgreens Pickup

When you prepay, you'll see a pending transaction amount on your statement. However, your credit card will not be charged until the prescription is sold in store.

If you do not redeem your pass within 7 days of obtaining it, the pass will expire and the pending charge will be removed from the account. You can still pick up your prescription using normal payment methods without the pass.

The Walgreens app is not required. Patients enrolled in text notifications will receive a message when qualifying prescriptions are ready and can choose between Walgreens next-day delivery and Walgreens pickup following a link that is provided in your test message.

Yes, patients can share their digital pass with a friend or family member so they can pick up the medication on the patient's behalf.

Most prescriptions are eligible for Walgreens pickup with the exception of partial refills and pet medications.